Every arrangement is made by hand on the day it's delivered, from the freshest flowers we have that morning. Most orders arrive very close to the photo. Sometimes a flower, plant or container in the photo isn't available or isn't at its best, and when that happens we substitute.
How we substitute
- Same style and size. We keep the shape, size and overall look of the arrangement you chose.
- Equal or greater value. A substitute flower or container is always of equal or greater value.
- Close in color. We match the color family as closely as we can, though exact shades vary from day to day and season to season.
- Freshness first. We would rather use a different flower at its peak than the pictured one past it.
Containers and baskets
Vases, baskets and stands can change with availability. A substitute container will be similar in size and style.
Plants
Plants vary in size, shape and bloom. A plant may arrive in bud so it opens over the following days and lasts longer.
Sympathy and funeral pieces
For standing sprays, casket sprays and other service pieces, we keep the size and color palette of the design you chose. If a substitution would change the look noticeably, we'll contact you before the order goes out when time allows.
If you have a preference
If a particular flower or color matters, such as a favorite flower of the person being honored, add it to the delivery instructions on the cart page and we'll do our best to include it. If you'd prefer that we call you before making any substitution, say so in the instructions.
Questions? Call (983) 203-9090 or email customerservice@rockymountainflorist.com.