Refund policy

Freshness and value guarantee

Every Rocky Mountain Florist arrangement is designed with fresh flowers and delivers full value for what you paid. We stand behind every arrangement we make, and that promise comes with every order, from our family to yours.

As you have agreed in our Terms of Service, all product photos displayed on our site are meant as design inspiration, not duplication. All flower and plant varieties, colors, containers and design details will vary due to seasonal availability and artistic design interpretation, and your value is always assured. Substitution Policy

If something isn’t right

Let us know within 24 hours of delivery. Call a designer at (983) 203-9090, Monday through Friday, 7 AM to 3 PM Mountain Time. Any other time, open a ticket through our contact form or email customerservice@rockymountainflorist.com. Tickets are answered Monday through Friday. A photo of the arrangement helps us sort it out quickly.

How we make it right

We replace it first. When flowers arrive wilted or damaged, or the arrangement clearly differs from your order (apart from the seasonal substitutions below), we design and deliver a fresh one at no cost to you.

A refund when a replacement won’t work. Sometimes a second delivery isn’t possible, such as when the recipient has moved or the event is over. In that case we refund the arrangement to the payment method you used. Most banks post the refund within 5 to 10 business days.

Seasonal substitutions

Whenever our designers swap a flower, color or container, they use one of equal or higher value. A substitution like this is not a defect.

Changing or canceling an order

Orders can be changed or canceled any time before our designers start on them, so reach out as soon as you can. A cancellation made before design receives a full refund. Once an arrangement has been designed or delivered it can’t be canceled, though we’ll always look for a way to help.

When a delivery can’t be completed

If we can’t deliver because the address is wrong, recipient details are missing, or the recipient declines the flowers, we’ll reach out to set up another attempt where possible. A redelivery fee may apply.

Plants, fruit baskets and gifts

The same guarantee covers these: report a problem within 24 hours and we’ll replace it first.